1. Introduction
This Cookie Policy explains how KitBank ("we", "us", or "our") uses cookies and similar technologies when you visit kitbank.net, use our web application, or interact with our digital banking services.
It should be read together with our Privacy Policy, which describes how we collect, use, and protect personal data more broadly.
For related information, see our Privacy Policyand Terms of Service.
3. Why We Use Cookies
We use cookies and similar technologies to:
- Authenticate you securely and maintain your session while you use KitBank.
- Protect accounts against fraud, abuse, and unauthorized access.
- Remember language, theme, and other display preferences.
- Understand which pages and features are useful so we can improve the product.
- Measure the effectiveness of campaigns and (where permitted) show more relevant information.
4. Types of Cookies We Use
We group cookies into the categories below. The exact cookies in use may change as we update our platform.
Essential
Required for core banking features such as login, security tokens, load balancing, and fraud prevention. These cannot be switched off in our systems.
Functional
Remember choices like language, region, and dark/light mode so the experience feels consistent across visits.
Performance & analytics
Help us measure traffic, page performance, and feature usage — typically in aggregated or pseudonymized form.
Marketing
Used (where allowed) to understand campaign performance and deliver more relevant messages. You can block these in your browser.
Examples we may use
| Name / pattern | Purpose | Category |
|---|---|---|
| session_id | Keeps you signed in during a browsing session | Essential |
| csrf_token | Protects forms and APIs from cross-site request forgery | Essential |
| locale / theme | Stores language and appearance preferences | Functional |
| analytics_id | Measures page views and product usage patterns | Performance & analytics |
| campaign_ref | Attributes visits from ads or partner referrals | Marketing |
5. Cookie Duration
Cookies last for different lengths of time depending on their purpose:
- Session cookies: Expire when you close your browser or shortly after your session ends.
- Persistent cookies: Remain until they expire or you delete them. Typical lifetimes range from a few days to 24 months for analytics or preference cookies.
6. Third-Party Cookies
Some cookies are placed by carefully selected service providers that help us operate KitBank, for example:
- Security and bot-protection providers that help detect suspicious login attempts.
- Analytics providers that help us understand product usage and reliability.
- Payment, messaging, or support tools embedded in parts of our experience.
These providers process information under contracts that require appropriate confidentiality and security. Their own policies may also apply when their cookies are set.
7. Similar Technologies
In addition to cookies, we may use related technologies that store or read information on your device:
- Local storage and session storage for app state and preferences.
- Pixels or tags that confirm a page was opened or an action completed.
- Device or browser signals used for security risk scoring (not for selling personal profiles).
- SDK identifiers in our mobile apps for crash reporting, push delivery, and analytics.
8. Managing Your Cookies
You can control cookies through your browser and, where available, through KitBank preference tools.
Browser controls
Most browsers let you block or delete cookies. Settings are usually found under Privacy, Security, or Site settings. Helpful starting points:
- Chrome — Settings → Privacy and security → Cookies and other site data
- Safari — Settings → Privacy → Manage Website Data
- Firefox — Settings → Privacy & Security → Cookies and Site Data
- Edge — Settings → Cookies and site permissions
- Mobile browsers — look for Site settings or Privacy in the browser menu
KitBank preferences
Where we display a cookie banner or preference center, you can accept or reject non-essential categories. Essential cookies remain enabled so you can sign in and move money safely.
If you disable essential cookies, parts of KitBank (including login, transfers, and SCA / step-up verification) may stop working correctly.
9. Mobile App
Our iOS and Android apps may use device identifiers, local storage, and analytics/crash tools that serve similar purposes to cookies on the web.
You can limit ad tracking or reset advertising identifiers in your device settings, and control notification permissions separately in the app or OS settings.
10. Changes to This Policy
We may update this Cookie Policy when our practices, products, or legal requirements change. The "Last updated" date at the top of this page will change when we do. Material updates may also be announced in-product or by email where appropriate.
11. Contact Us
Questions about cookies or this policy can be sent to our privacy team: